Touch ID is the fingerprint identity sensor found in the following iOS devices: This restriction does not apply to rep invites.Īlternatively, if you have been invited by another representative to join a session one time only, tap Authenticate Using and select Rep Invite Key.Įnter the rep invite key provided with your invitation and then tap Login.Īuthentication Methods for the Remote Support iOS Representative Console Log in to the iOS Representative Console Using Touch ID This network restriction may apply only the first time you log in or every time. Your administrator may require you to be on an unrestricted network to log in to the console. If you enter the email code incorrectly three consecutive times, you must re-enter your credentials and get a new email code. If you are using a local account and two-factor authentication has been enabled for it, enter the email code you have received. You can choose to have the BeyondTrust representative console remember your login credentials. Enter the username and password associated with your BeyondTrust user account. Log in to the Representative Console for iOSįrom the login screen, enter your BeyondTrust site hostname, such as.
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